TemerityJonesShop.com Returns Information
We hope you are always happy with your Temerity Jones’ purchase, but we realise that on occasion you may want to return your item.
Please note that you will be responsible for the cost and tracking of returning your unwanted item so please obtain your proof of postage until your refund has been processed.
If you purchased a Temerity Jones item from another retailer, you will need to return this back to them. We cannot process those returns here.
Unwanted items must be returned within 14 working days of receipt to qualify for a refund.
How To Return Your Unwanted Item
- You will receive a returns form with your delivery. Please fill out accordingly.
- If you have misplaced your returns form please email sales@TemerityJonesShop.com so we can issue you a returns form and reference number. If you send your item without the form we may not be able to process your refund, so please ensure you contact us first!
- Please return the items unused, in the condition you received them and with all original tags intact and the filled out returns form.
- Please pack the item with sufficient packaging so it does not break in transit, we cannot be responsible for breakages in transit.
- If your item arrived faulty/damaged, please contact us before you return your item.
- Please note we are not responsible for items that fail to reach us so please keep your proof of postage until your refund has been issued.
- Once we receive and review your returned item, we will aim to refund or exchange your item within 7 working days.
- During busy periods, please allow up to 21 days for your return to be received and processed.