Terms and Conditions


General

These terms and conditions apply to the use of the www.TemerityJonesShop.com website. References to TemerityJonesShop.com as ‘we’, ‘us’ and ‘our’ shall be deemed to be references to TemerityJonesShop.com. References to ‘you’, and ‘your’ shall be deemed to be references to persons placing an order via the TemerityJonesShop.com website. These terms & conditions also cover emails and any other associated promotional activity.

 

By placing an order, you agree to be bound by these terms and conditions. If you do not agree to these terms & conditions, you must not order through our website.

 

Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team Monday to Friday 9am to 5.30pm by email on sales@TemerityJonesShop.com

 

Our details
TemerityJonesShop.com
New Ford Road,
Waltham Cross,
Hertfordshire,
EN8 7PG


Email: Sales@TemerityJonesShop.com

 

 

Orders

 

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions.

 

By placing an order through our website you are making an offer to TemerityJonesShop.com Mail Order to purchase the goods outlined in your order upon the terms described in your order.

 

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of the order. A contact phone number is needed so we can get in touch if there is a problem with your order. DPD will also need your telephone number to advise your two hour delivery slot.

 

All prices on our website are shown and charged in pounds Sterling inclusive of UK VAT.

 

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, charged, processed and dispatched to you.

 

Please note that we will not be able to meet any obligations as a result of the following reasons:
• If the product you ordered is out of stock.
• We are unable to authorise your payment.
• If it is identified that there is a product description or pricing error.
• If customers do not reach any order criteria outlined in the Terms & Conditions.
• If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

 

Should there be an issue with your order, one of our Customer Service team will contact you either by phone or email. 

 

TemerityJonesShop.com reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from TemerityJonesShop.com

 

When placing an order, you will be added to our mailing list. However, should you wish to not receive mailings you can unsubscribe by ticking the box at the footer of our email.

 

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 14 working days of receiving the parcel.

 

 

PayPal Payments

Please note that you will be charged straight away for the whole value of the order.

  

Deliveries 

 

We use DPD delivery service.

 

All Delivery information can be found here.

 

Before you finalise and submit your order please ensure the delivery address is correct including the postcode.

 

Please also check your order confirmation as we will have to charge an additional fee should the parcel be dispatched with an incorrect address on.

 

While every effort is made to deliver within the time period specified, we shall not be liable to any person for loss or damage which may arise from not receiving the order on the specified day.

 

Website Product Pricing and Descriptions

 

We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website are accurate at the time when they are entered onto our system. Whilst we endeavour to keep the website as up-to-date and accurate as possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information.

 

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Product Variation 

Please note some of our products are hand-made and/or have a unique finish, shape, colour, natural imperfections, texture and may vary from the picture you see on our website, and/or from one product to the other if you order more than one. Dimensions may also slightly vary.

 

Price Adjustment Policy

 

We are unable to offer a price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked down.

 

Contract Cancellation 

 

If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within 14 working days of receiving your parcel. Please inform us via email at sales@TemerityJonesShop.com  

 

You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back, we will issue a full refund excluding the delivery charge via your original method of payment provided the goods are securely packed and returned in a merchantable condition.

 

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.

 

Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.

 

This does not affect your statutory rights.

Returns Policy 

 

Goods must be returned to us within 28 days of receipt, undamaged and in their original packaging with the returns form completed. Please ensure full details and order reference number is clearly written on the form.

 

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.

 

Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse.

 

If an undamaged item is returned to us outside of the 28 day time frame, a credit note (valid for 1 year) will be issued, at the discretion of TemerityJonesShop.com

 

We will inspect the returned item and will notify you of your refund/replacement or exchange via email. We try to process returns as soon as possible once they have reached our Warehouse. However, returns can take up to 21 days to be processed, especially during busy periods.

 

We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via phone or email.

 

We cannot accept returns of any used products unless faulty.

 

Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and will be returned to you. This also applies if an item has not been packaged properly and has been damaged in transit back to us. We may issue a partial refund via credit note at TemerityJonesShop.com discretion.

 

We cannot be held responsible for goods lost in transit.

 

Postage charges for returned products are the full responsibility of the purchaser, and are non-refundable by TemerityJonesShop.com.

 

Please make sure to read all care instructions on the products. If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be responsible and we will not be able to issue a replacement, an exchange or a refund.

   

Refunds / Exchanges 

 

We will inspect the returned item and will notify you of your refund/replacement or exchange via email.

 

This is usually done within 5 working days of receiving your return into our Warehouse. During busy periods, please allow up to 21 days for your return to be received and processed.

 

Refunds - Your refund will be issued via the original method of payment. (If your original payment card has expired, please provide us with your new card’s expiry date only. Please do not send any other card details).

 

Exchanges – You can only exchange items like for like. If you want to exchange for a different product, you need to return the original item and get a full refund and then place a new/separate order for the new item.

 

Please read and follow all warnings and instructions, failure to do so may invalidate any request for return or replacement.

Damaged / Faulty Goods

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 14 working days of receiving the parcel, or within 30 days should the fault develop after receipt.

 

If an item is deemed to have a manufacturing defect or is not fit for purpose, or a manufacturing fault occurs within 6 months, we will offer a replacement, an exchange or a refund.

 

Returning an item

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.

 

Please ensure that you include the returns form within the parcel.

 

Returns can take up to 21 days to be processed, especially during busy periods.

 

We cannot accept responsibility for packages that never reach us.

 

Promotions 

 

Please note that only one promotional offer can be used at any one time.


Although we will instruct affiliate windows, press and magazines to remove offers or promotions from their sites/publications when they are no longer valid, we cannot be responsible for the failure to do so and will not be in the position to refund any price discrepancies between such articles and our website.

 

Disclaimer & Limitations of Liability

 

TemerityJonesShop.com does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.

 

To the utmost extent allowed by law and save as provided above, neither TemerityJonesShop.com nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of TemerityJonesShop.com or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of, or in connection with the use of the TemerityJonesShop.com website, the supply of the products or their use of resale by you).

 

These limitations of liability, as outlined here, shall apply equally for the benefit of TemerityJonesShop.com and any other linked company as if references to TemerityJonesShop.com included references to each linked company.

 

Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, TemerityJonesShop.com do not give any warranty to its completeness or correctness and TemerityJonesShop.com cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.

 

TemerityJonesShop.com make all reasonable effort to ensure a reliable and fast service but we do not guarantee that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.

 

In addition, TemerityJonesShop.com cannot be held responsible or liable for your use of any websites that are accessible from this website as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with TemerityJonesShop.com.

 

Company Information

TemerityJonesShop.com is a wholly owned subsidiary of Sifcon international PLC.

Registration No: 422367

VAT No: 246 608 648 1000

Copyright © 2017 Temerity Jones Shop. All rights reserved.